Frequently Asked Questions

Everything you need to know about your woodworking journey with Timbecon.

What are your standard shipping rates and delivery times?

We offer flat-rate shipping for most standard items across Australia. Delivery times typically range from 3-7 business days depending on your location, while heavy machinery may require specialized freight arrangements.

Do you offer warranties on woodworking machinery?

Yes, all our machinery comes with a standard manufacturer's warranty. Many of our exclusive brands, like Sherwood, feature extended warranties to ensure long-term reliability in your workshop.

Can I return a product if it's not right for my project?

We offer a 30-day return policy for most items in their original, unused packaging. Please note that certain consumables and custom-ordered items may be excluded from this policy.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible financing options like Afterpay and Zip Pay to help you kit out your workshop sooner.

Do you provide technical support for tool assembly?

Absolutely. Our team of woodworking experts is available via phone and email to guide you through the setup of any machinery or complex tooling purchased from our store.

Can I click and collect my order?

Yes, you can choose the 'Click & Collect' option at checkout to pick up your order from our Melbourne or Perth showrooms at no additional cost.