Returns & Exchanges

At Timbecon, we stand by the quality of our woodworking tools and machinery with a straightforward return policy designed for your peace of mind. If you are not completely satisfied with your purchase, we offer a 30-day return window for most items in their original packaging.

1

Initiate Your Request

Contact our customer service team via email or phone with your order number and the reason for the return to receive a Return Authorization (RA) number.

2

Prepare the Package

Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and components are included to avoid restocking fees.

3

Ship to Timbecon

Affix the provided return label or ship the package to our central warehouse; we recommend using a tracked service for high-value machinery.

4

Inspection and Refund

Once our technicians inspect the item to confirm its condition, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing